FAQ
ORDER QUESTIONS
How do I know that my order has been successfully submitted?
You will receive an email confirmation with your Order Number and purchase details. In the unlikely event where you did not receive any confirmation email, feel free to reach out at contact@sportslabasia.com.
What are your payment options?
We accept major credit cards (MasterCard, Visa, UnionPay, JCB, American Express and Discover), PayPal, ApplePay, and GooglePay, also AliPay and WeChatPay, as well as FPS.
SHIPPING QUESTIONS
When can I expect to receive my shipment?
Under normal circumstances, it takes 1-2 business days for delivery and for remote areas, outlying islands or Macau it may take up to 2-4 business days.
Sports Lab Asia Limited delivers to all the regions & outlying islands in Hong Kong and Macau via Hong Kong Post or SF Express. Most parcels will be delivered to the addressee’s premises. For parcels addressed on the outlying islands in Hong Kong must be collected from Hong Kong Post by the addressee.
What are your shipping rates?
We provide free shipping in HK/Macau for purchases of HK$400 or more. Orders in HK/Macau less than this amount will be charged a fixed shipping rate of HK$30 if weighing less than 5kg, and HK$65 otherwise. For orders in Asia, shipping rates will be calculated at checkout. If you are outside of Asia, feel free to reach out at contact@sportslabasia.com so that we can find the best solution to support you.
Which countries do you ship to?
We ship within Asia. If you are outside of Asia, feel free to reach out at contact@sportslabasia.com so that we can find the best solution to support you.
AFTERSALE QUESTIONS
Do you accept return and what's the procedure?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@sportslabasia.com. Please note that returns will need to be sent to the following address: Unit 2B, Winner Court 18 Hospital Road Sai Ying Pun Hong Kong.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@sportslabasia.com.
What is your cancellation policy?
Order cancellations are allowed within 12 hours of purchase. After this period, your order may be packed and shipped, and cancellation may not be possible. Please reach out at contact@sportslabasia.com.